Self-hosted help desk & IT service management

Run your support desk and your IT shop from one place.

SwanDesk ITSM brings ticketing, SLAs, a knowledge base, asset discovery, and change & budget tracking together in one self-hosted app you own and control — and your team can run the entire ticket workflow right from email - we absorb the chaos so your users see calm.

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Free Community edition · Windows · SQLite or MySQL/MariaDB

SwanDesk ITSM dashboard

Everything your team needs, in one app

From the first ticket to full IT asset management — add capabilities as you grow.

Tickets & SLA

Email-to-ticket, threaded conversations, assignment, priorities, and SLA plans that keep response times on track.

Knowledge Base

Public, internal, and draft articles with categories and keyword search — deflect tickets and onboard staff faster.

Asset & Inventory Discovery

Scan the network with WMI & SNMP to auto-inventory machines, installed software, and devices.

Change Log & Budget

Track change management, vendors, contracts, and a budget register so nothing slips through the cracks.

Run the Whole Workflow From Email

Work tickets without leaving your inbox — emails become tickets, replies thread back automatically, and your team answers right from email, with auto-replies, canned responses, and a durable send queue.

AD / LDAP & Security

Directory sync and external authentication, plus email 2FA and signed sessions baked in for every edition.

A familiar, fast interface

Clean Metro-style UI with light and dark modes.

How it compares

Most tools do help desk or IT asset management. SwanDesk does both — self-hosted, on Windows, at a flat, predictable price.

Capability SwanDesk osTicket Spiceworks Freshservice
Help desk & knowledge base✓✓✓✓
IT asset & network discovery (WMI/SNMP)✓—✓Higher tiers
Change log, contracts & budget✓——Higher tiers
Self-hosted — you own your data✓✓Cloud only*Cloud only
Windows-native (no LAMP/PHP stack)✓———
Run the whole workflow from email✓✓✓✓
Free edition✓✓Ad-supportedTrial only
PricingFree + owned licenseFree (self-built)Free, cloud, adsPer agent / month

GLPI is the closest open-source all-rounder (tickets + assets), but it runs on a LAMP/PHP stack — SwanDesk delivers the same breadth as a native Windows app you install in minutes.
*Spiceworks discontinued its self-hosted help desk in 2021 and is cloud-only today. Comparison reflects publicly available information and may change — verify current details with each vendor.

Editions & pricing

Start free. Upgrade when you need more seats and capabilities.

Self-hosted and priced per instance — not per agent. Cloud ITSM tools bill for every agent, every month: a 5-agent plan at ~$95/agent/mo is about $5,700 a year. SwanDesk Professional covers 5 reps for $499/year, on your own server.

Community

Free

1 support rep · SQLite

Free Download
  • Tickets, KB, Email
  • Email 2FA included
  • Single rep seat
Most popular

Professional

$499/year

Up to 5 reps · billed annually

Buy Professional
  • Everything in Community
  • Change Management & SLA Plans
  • Tags & White-label
  • MySQL / MariaDB

Premium

$999/year

Up to 15 reps · billed annually

Buy Premium
  • Everything in Professional
  • Asset / Inventory discovery
  • Vendors & Contracts
  • Budget Register

Enterprise

$1,999/year

Unlimited reps · billed annually

Buy Enterprise
  • Everything in Premium
  • AD/LDAP sync & auth
  • REST API
  • Email auto-reply templates

Cloud

Coming soon

Hosted & managed by MicroPros

Notify me
  • Everything in Enterprise
  • We host and manage it
  • Automatic updates & backups
Capability Community Professional Premium Enterprise Cloud
Tickets, Knowledge Base, Email, 2FA (core)✓✓✓✓✓
Support reps (seats)1515UnlimitedUnlimited
Change Management✓✓✓✓
SLA Plans✓✓✓✓
Tags✓✓✓✓
White-label (template customization)✓✓✓✓
MySQL / MariaDB (vs SQLite)✓✓✓✓
Asset / Inventory discovery (WMI/SNMP)✓✓✓
Vendors✓✓✓
Contracts✓✓✓
Budget Register✓✓✓
AD/LDAP directory sync✓✓
REST API✓✓
Email auto-reply templates✓✓
External (AD/LDAP) authentication✓✓
Hosted / managed by MicroPros✓

How to buy

Simple, manual fulfillment — your license key is emailed to you.

  1. 1

    Pick an edition

    Choose the edition that fits your team above.

  2. 2

    Pay with PayPal

    Complete checkout with the Buy button for your edition.

  3. 3

    Send your Site Name

    Reply to your PayPal receipt with your Site Name (in the app: Settings → Site Name).

  4. 4

    Activate

    We email your key within [X] hours — paste it into Settings → License Key.

Why we need your Site Name: each license is bound to your installation's Site Name, so your key only works on your server.

Get started in minutes

Download the free Community edition, run the installer, and open your browser. Upgrade any time with a license key — no reinstall.

Download for Windows Compare editions
  1. 1

    Download & run

    Run SwanDesk-Setup.exe as administrator. In the wizard, choose SQLite (zero setup) or MySQL/MariaDB, and pick a web port (default 8080).

  2. 2

    Open the app

    The installer starts the service automatically — open http://localhost:8080 in your browser.

  3. 3

    Sign in

    Use the one-time recovery admin (its password is saved in the app’s data folder during install), then create your own admin account.

  4. 4

    Make it yours

    Set your organization name in Settings, and paste a license key to unlock paid features — no reinstall.

Questions & bug reports

Found a bug or have a feature request? Open an issue on GitHub.

Open a GitHub Issue

Sales & licensing

Need help choosing an edition or buying multiple seats?

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